needseeqThe feedback platform for B2B service
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The feedback platform for B2B service

We invite your customers to a short feedback after every service visit, check every answer and reward it, critical ones included. That is how you learn how your service really lands.

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Cookie Policy

Last Updated: January 22, 2026

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve your browsing experience. This policy explains how needseeq uses cookies and similar technologies on our platform.

Essential Cookies (Strictly Necessary)

These cookies are necessary for the website to function and cannot be disabled. They do not require consent under GDPR.

  • Session cookies for authentication and secure login
  • Security cookies to prevent fraud and protect your account
  • Cookie consent preference storage
Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Analytics Cookies

We use PostHog for product analytics. Analytics cookies are only set after you choose “Accept all” in the cookie banner; with “Essential only”, PostHog stays fully disabled. You can withdraw your consent at any time.

Third-Party Cookies

We use the following third-party services that may set their own cookies:

  • Supabase: Authentication and database services
  • Vercel: Application hosting
  • Sentry: Error monitoring and application stability (no cookies set, legitimate interest per DSGVO Art. 6(1)(f))
  • PostHog: Product analytics and usage insights (only active after cookie consent for all cookies)
  • YouTube: Delivery of the explainer video (only after consent or an explicit click on “Load video”)
  • Google Calendar: Booking the intro call (only after consent or an explicit click on “Load calendar”)

Sentry is used as an essential service for application stability and requires no consent. PostHog is only activated after you consent to analytics cookies. Externally embedded media (YouTube, Google Calendar) are only loaded after you accept all cookies or click the respective load button. All other third-party cookies are set as part of delivering our core services.

Managing Your Cookie Preferences

You have several options to manage cookies:

  • Browser Settings: Most browsers allow you to block or delete cookies through their settings menu
  • Browser Extensions: Privacy-focused browser extensions can provide additional control

Please note that blocking essential cookies may prevent you from using certain features of our platform, including logging in to your account.

Contact Us

If you have questions about our cookie usage, please contact us:

Email: maximilian.schacht@needseeq.com