needseeqThe feedback platform for B2B service
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The feedback platform for B2B service

We invite your customers to a short feedback after every service visit, check every answer and reward it, critical ones included. That is how you learn how your service really lands.

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  • Giving feedback? Here's how it works!

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© 2026 needseeq.com. All rights reserved.

Honest feedback for technical service.

Who we are, what we believe, what we build.

Vision

Every service provider knows how each service event really went, from every role on the customer's side.

Mission

We make honest feedback after a service event easy to give and fair to reward: a short personal invitation, a neutral check, the same reward for praise and criticism, and results your team can act on.

The team

We are Dr. Lennard Holst and Dr. Maximilian Schacht. We wrote our doctorates on industrial services at RWTH Aachen and have worked on how technical service is sold and delivered ever since. needseeq turns that experience into a feedback programme that runs itself.

Dr.-Ing. Lennard Holst

Dr.-Ing. Lennard Holst

Co-Founder & CEO

PhD RWTH Aachen, industrial services. Expert in selling and delivering complex technical services.

LinkedIn — Dr.-Ing. Lennard Holst (opens in a new tab)
Dr.-Ing. Maximilian Schacht

Dr.-Ing. Maximilian Schacht

Co-Founder & CTO

PhD RWTH Aachen, industrial services. Responsible for product development and technical system integration.

LinkedIn — Dr.-Ing. Maximilian Schacht (opens in a new tab)

Our network

  • KVD – Service Verband
  • Digital Hub Aachen
  • Collective Incubator

Want to know what your customers really think?

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